Reservations of accommodation at Forget-Me-Not Cottage are accepted subject to
these terms of these Conditions of Hire.

1. Contract :The Contract of Hire shall be between the Hirer and the Property owners. The accommodation is let for holiday purposes within the meaning paragraph 9 of the First Schedule to the Housing Act 1988, and there is no right of occupancy beyond the stated and agreed period. 

2. Rental: Bookings for persons or groups under 21 years of age cannot be accepted. 

3. Bookings: Upon receipt of your enquiry by email or telephone, a cottage can be provisionally booked . This will be held for a period of seven days only. If no booking form and deposit is received within this period, then the provisional booking will be cancelled (a longer period will be given for overseas bookings).

4. Payment: Bookings made within 6 weeks of your holiday date must be paid for in full and in advance of occupation of the property. For a booking made more than 6 weeks before your holiday starts we require a deposit of one hundred pounds, which will be refunded in full if the reservation is cancelled more than 4 weeks prior to occupancy. Short breaks must be paid for in full when being booked. 

5. Balance: Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 6 weeks before for the period of letting. Late booking payment by cheque must be made at least 14 working days before occupancy otherwise cash payment must be made upon arrival. 

6. Damage / Extra cleaning: All bookings are accepted on the condition that the property is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, should you not have time to leave the house as you found it, there will be an additional charge of £30. It is agreed that the person who made the booking will pay for  breakage and / or damage and  cleaning if so required. All breakages should be reported to the owners and minor damage should be noted in writing at the termination of the stay. 

7. Sleeping Capacity: The maximum number of people allowed is clearly stated in the description and extra persons cannot be accommodated. 

8. Availability: The Hiring Contract is made on the understanding that the property and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the owner, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the owner. 

9. Occupation times: Tenancies commence after 5 pm (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10.00 am on the leaving date. This is to ensure that the Cottages can be properly cleaned and prepared.

10. Breakage Deposit: The owners reserve the right to impose a returnable breakage / cleaning deposit of £100 per property for non - family groups only -  to be returned in part or full within seven days of the group vacating the property. 

11. Access: The Property Owner or his representatives shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy. 

12.Pets: -  One well-behaved dog is  welcomed, but must be kept under strict control at all times and must not be allowed to foul the property. Please bring your own pet basket or bedding and do not allow your pet in the bedrooms, or on furniture. A pet must not be left unattended in the hired property at any time, nor allowed to cause disturbance to neighbours with persistent  barking. Hirers will be liable for any damage caused by pets or costs of additional cleaning required. 

13. Linen: The properties are equipped with bed linen for the number of beds provided. Additional bed linen for mid week changes for any reason can be provided at a cost of £5 per person.  Towels are not provided (except for overseas guests) and you should bring your own supply. Linen and blankets for cots are not supplied and should be brought by the visitor. 

14. Smoking: Smoking is not allowed inside the house. 

15. Special Needs: If you have special requests or needs, you are responsible for advising us at the time of booking, although we cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the property is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided. 

16. Motor Car and Personal Belongings: Baggage and personal belongings are at the Hirer's risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents. 

17. Cancellation : Any cancellation following payment of a deposit or balance is subject to a £20 administration fee. If cancellation occurs for any reason within 28 days of the start of the holiday, he / she should advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) West Wales Cottages will attempt to obtain a replacement letting, and if such a letting is obtained, will then refund to the hirer any monies paid less the administration fee. If the agents are unable to re-let, then the agents shall be entitled to retain all payments already made. In the event of balance of rental  payments not being made by the due date, the holiday week will be re-advertised and a refund of the deposit will be given (less administration fee) only if the property can be re-let.  We advise guests to arrange cancellation insurance with the insurer of your choice to cover such an eventuality. 

18.Complaints: Every effort has been made to ensure that you have an enjoyable  holiday. If however, you have any cause for complaint please contact the owners immediately if any problem arises so that it can be speedily resolved. the owners cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.

19. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose. 

20. Safety  Care should be taken on the steps leading up to the back garden and children should be supervised in this area at all times.